As the purchaser of items from Ma Cherie Floral Design, the purchaser agrees that:
• All sales are final.
• As flowers are a perishable item, returns are only accepted under the following circumstances:
◦ All issues must be indicated to us by email within 24 hours of delivery. Email address is info@macheriefloraldesign.com.
◦ We will happily replace any damaged item, which may have affected its quality during delivery.
◦ As items are perishable, we do not issue refunds, we only provide a replacement of the product, however if the issue cannot be resolved, an in-store credit may be available.
◦ Returns are accepted on a “quality” basis only — issues of “not liking” the arrangement are not grounds for a return.
• As flowers are perishable, you must refresh the water in the vase every day or so, otherwise they will not last long. It is the recipient’s responsibility to re-cut and water the arrangement.
• If you are ordering flowers for someone else, be sure you are choosing something they would like — style preferences are not grounds for returns.
• As all flowers are not always in season, or not in stock, Ma Cherie Floral Design reserves the right to substitute blooms with a similar “look” and feel without prior consultation. We will do our utmost to make the arrangement as close to the advertised picture as possible. If you require a specific product, please call or email and check for its availability.